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Formatting for accessibility

Inverted commas and quotes

Also known as quotation marks, speech marks, single quote marks, double quote marks and double inverted commas.

Use inverted commas when quoting from written work, when referencing the title of a piece of media, or when talking about a part of speech.

Use quotes to show direct speech.

Do not use inverted commas or quotes to highlight unusual or technical terms, or to draw attention to questionable word usage (sometimes referred to as scare quotes).

Do not use inverted commas or quotes around the names of teams, departments or resources.

For example:

✔ 'The Tempest' was written by William Shakespeare.

✔ Aaron from The Grange says that "The Grange is a social hub and there is something going on most of the time."

✔ The letter 'b' comes before the letter 'm' in the alphabet.

✘ You can book a 'Welcome Wobbles' session with the Wellbeing team.

✘ The 'Digital Style Guide' is written by "experts".